Cancellation & Rescheduling Policy
Your appointment time is reserved exclusively for you. We understand that schedule changes are sometimes necessary, but we respectfully request at least 24 hours‘ notice to cancel or reschedule your session. Cancellations made within 24 hours of your appointment time, as well as “no-shows,” will result in a full session fee charge (or the deduction of one session from your active package).
Packages & Expiry
To ensure consistent progress and the best results for your mobility and health, all prepaid packages have an expiration date:
5-Session Packages: Valid for 90 days (3 months) from the date of purchase.
10-Session Packages: Valid for 180 days (6 months) from the date of purchase.
Please note: Any unused sessions after the expiry date will be forfeited.
Refunds & Credits
VESSA Wellness does not offer cash refunds for services or prepaid packages. However, unused package credits may be transferred to another individual with prior approval from studio management.
Arrival & Lateness
To fully enjoy your experience, please arrive on time for your scheduled appointment. If you arrive late, your session will still conclude at the originally scheduled time to honor the appointments of clients booked after you. The full session fee will apply.
Health & Safety Disclosure
Your well-being is our highest priority. Prior to your session, clients are required to disclose any known physical injuries, medical conditions, or pregnancies. Please keep your practitioner updated immediately if your health status changes. VESSA Wellness reserves the right to refuse or modify service if a treatment is deemed unsafe for your current health condition.
Secure Booking & Payment Options
A valid credit card is required to secure your booking. You will not be automatically charged at the time of booking unless you choose to prepay online. All payment details are encrypted and stored securely through our professional payment processor. Your card on file will only be charged at your request for in-studio payment, or in the event of a late cancellation or no-show in accordance with our 24-hour policy.